Users
To create value for our users
To create value for our users
For 25 years, we have been committed to the democratization of commerce and financial services. This mission drives us to keep innovating with solutions that create value and transform the lives of millions of people in Latin America. Our ecosystem has grown with users at its core: we constantly strive to understand their everyday needs and develop solutions that transform and simplify their lives, ensuring the best possible experience for them.
At Mercado Libre, we build customer loyalty by offering benefits such as curated and exclusive content, free shipping, scheduled delivery, and a range of discounts and promotions to enrich their experience in our ecosystem. Since 2019, we have also had a dedicated section for sustainable products in six countries to meet the growing demand. With constantly refined selection criteria, we offer a huge variety of products in over 30 categories.
Mercado Pago offers easy and secure access to key financial products and services, including payments, credit, investments, and insurance, along with monitoring and planning tools that help users manage their money wisely.
We are also continuously improving our customer service channels and transaction security. We have various monitoring and fraud prevention initiatives and comply with the highest regional standards for privacy protection and personal data security.
Impacts that matter
Top 10
The largest e-commerce company in Latin America
1.7 billion
products sold in 2024.
USD 51.5 billion
in total merchandise value.
71.8%
deliveries in in 48 hours.
61.2 million
monthly active Mercado Pago users
43.8 million
unique users of investment products
4,169
potential security incidents mitigated and remedied in a timely manner.
43,367
people trained in cybersecurity.
Impact stories
“Using Mercado Pago to pay is a fantastic experience: you don't need to worry about carrying around cash in your wallet.”
“As an entrepreneur, I chose Mercado Pago because of its detailed transaction history. This feature allows me to easily track, through the app, how much I have sold and how much I’ve used from my available balance.”
“Mercado Pago is a new way to improve our income. Now you can support this tradition with tips.”
Our initiatives
We are acting today
We know the challenge is huge, but we also know that the time to act is right now.
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