• Apresentação Programa Mercado Livre Solidario
• Como cadastrar a sua ONG com uma Conta Empresa MLA
• Como completar o cadastro da minha ONG MLA
• Mercado Livre - Marketplace (Alta)
• Mercado Livre - Marketplace
• Mercado Shops
• Mercado Pago - Botão de Pago
• Mercado Pago - Mercado Fondo
• Mercado Pago - Point
• Mercado Pago - QR Valor Fixo
• Mercado Pago - QR
• Mercado Pago - Cartão pré-pago

• Apresentação Programa Mercado Livre Solidário
• Como cadastrar a sua ONG com uma Conta Empresa
• Como completar o cadastro da minha ONG
• Mercado Livre - Marketplace
• Mercado Shops
• Como gerar botão de doação
• Maquininha Point para arrecadação de recursos
• Como gerar código QR para captação de recursos
• Como criar um QR com valor fixo
• Cartão pré-pago para sua organização

• Apresentação Programa Mercado Livre Solidario
• Como cadastrar a sua ONG com uma Conta Empresa MLC
• Como completar o cadastro da minha ONG MLC
• Mercado Livre - Marketplace (Alta)
• Mercado Livre - Marketplace
• Mercado Shops
• Mercado Pago - Botão de Pago
• Mercado Pago - QR Valor Fixo
• Mercado Pago - QR

• Apresentação Programa Mercado Livre Solidario
• Como cadastrar a sua ONG com uma Conta Empresa MLCO
• Como completar o cadastro da minha ONG MLCO
• Mercado Livre - Marketplace (Alta)
• Mercado Livre - Marketplace
• Mercado Shops
• Mercado Pago - Botão de Pago
• Mercado Pago - QR Valor Fixo
• Mercado Pago - QR

• Apresentação Programa Mercado Livre Solidario
• Como cadastrar a sua ONG com uma Conta Empresa MLU
• Como completar o cadastro da minha ONG MLU
• Mercado Livre - Marketplace (Alta)
• Mercado Livre - Marketplace
• Mercado Pago - Botão de Pago
• Mercado Pago - QR Valor Fixo
• Mercado Pago - QR

• Apresentação Programa Mercado Livre Solidario
• Mercado Pago - Link
• Mercado Pago - Botão de Pago
• Mercado Pago - QR e Point

The identity validation process is a security measure required by the Mercado Pago platform for all users. It is very important to complete this process in order to continue using your account. To successfully validate your identity, you need to upload the following documentation:

• Power of attorney, minutes of the meeting or articles of association.
• Identity document front and back.
• Selfie showing your identity document.

We will send your case to the specialized department. For that, we need you to provide the following:

• A screenshot showing the error.
• Power of attorney, minutes of the meeting or articles of association.
• Identity document front and back.
• Selfie showing identity document.

• Receiving donations via Mercado Pago.
• Selling products or services (events) with a 100% bonus.
• Financial management of operations, such as payments to suppliers and transfers.
• Investment of funds available in the digital wallet.
• Connecting with other organizations in Latin America.
• Participation in campaigns promoted by Mercado Libre.

By default, the platform shows the fees that would be charged to a regular user. Don’t worry, as the benefits will be shown as soon as you make transactions on your account.

Here are some options:

• Add a payment button or link to your website and social networks, such as Facebook, Instagram, X, etc., offering much more visibility and convenience to your potential donors.
• Use Mercado Pago Point.
• Use a QR code to charge and receive donations.
• Sell products on the Mercado Libre platform.

To switch from a personal account to a business account, you need to follow these steps:

• Open your Mercado Libre / Mercado Pago account.
• Click on “Your profile”.
• Click on “Your data”.
• Under “Personal data”, click on “Modify personal data”.
• Choose the option “Update my tax status and attach the corresponding documentation”.

The change to a business account must be made by the president of the NGO or someone listed in one of these documents:

• Minutes of the Assembly.
• Bylaws.
• Power of attorney with notarized signature.

• Open your Mercado Libre / Mercado Pago account.
• Your profile.
• Your data.
• Personal data > “Modify personal data”.
• Update my tax regime and attach the corresponding documentation.

Yes, you can receive donations from abroad using an international credit card.

The information in the Mercado Pago reports meets the legal data protection requirements for users. For a legally established NGO, you can download the Settlement Report and Release, which contain the necessary donor information for proper reporting to the relevant authorities.

Digital Withdrawals

• First, go to your nearest or preferred ATM.
• In your Mercado Pago app, go to the Withdraw Money option and then the QR Code Digital Withdrawal option.
• Then choose the amount you want to withdraw.
• On the cash screen, select the Digital Withdrawal option and tap on the QR Code option.
• Finally, point your cell phone camera at the QR Code on the ATM screen!

• Go to the nearest ATM or one of your own.
• Insert your Mercado Pago card.
• Choose the Withdrawal option and then add the desired amount.
• Enter your password.
• Confirm the withdrawal.

If your account is deactivated, follow these steps: Go to the Help section > Account Settings > I can't access my account > Choose the most suitable option for your situation.

To find your customer ID and secret key, you must activate your credentials. By accessing the "production credentials," you can see the public key, access token, client ID, and secret key. Hovering over each will allow you to copy the credential you need by clicking the "copy" button.

To make it easier to control and manage donations and ensure legal obligations are met, Mercado Libre offers the user (NGO involved in Mercado Livre Solidário) access to the minimum required donor information. Through the Settlement Report or account balance report, you can view the transaction details that affected the account balance (payments, money inflows, refunds, etc.) over a period of time, with a breakdown of net and gross amounts. It is ideal for reconciliations because of the information it provides: approved transactions (settlement), full or partial refunds (refund), transactions under dispute or with a chargeback (chargeback and dispute), and money withdrawn (withdrawal). Because it is a document that provides more detailed information, we recommend that it be scheduled periodically, so you can always have the information you need on hand. Both Mercado Libre and the participating NGO act as data controllers and must comply with personal data protection laws. Here are theterms and conditions of the program for more details.

The Donate Button is a feature that lets Mercado Pago app users make donations to social organizations in just a few clicks, easily, quickly, and securely. To participate in campaigns on this channel, the institution must contact the team responsible for the program.