Initiative
Mercado Libre Solidario
About the initiative
Digital inclusion of NGOs and fostering the culture of donation
The Mercado Libre Solidario program makes our ecosystem available to NGOs with the aim to strengthen their digital inclusion and fundraising capacity, while giving donors an easy access to online donations. This is how we support NGOs’ work regarding the development of more equitable and fair societies across Latin America.
How it works
After joining the program, NGOs have access to training and digital tools that simplify fundraising and management:
- Donation fundraising via Mercado Pago.
- Sales of products or services (events) with a 100% discount.
- Financial management of transactions, such as payments to suppliers and fund transfers.
- Investment of funds available in their digital wallets.
- Connecting to other NGOs across Latin America.
- Participation in campaigns launched by Mercado Libre.
Donate button
Always in the pursuit of social impact by means of technology, we have invested our know-how in the development of the Donate button to encourage Mercado Pago users in supporting major social causes. This tool helped foster the culture of donation under the program and simplified fundraising for the NGO network we support in Argentina, Brazil and Mexico.
The Donate button is a permanent feature that allows users with a Mercado Pago account to make a donation to different social organizations in a safe and convenient manner, with just a few clicks. Committed to supporting solidarity campaigns since 2019, the fintech enabled fundraising for causes like access to food and housing, inclusion, and people with disabilities.
Emergency action
This initiative also has a key role in emergencies like fires and floods. Find out more about our humanitarian work.
Main results
Over 4,300
Registered organizations under the program in Latin America.
Over USD 30 M
In transactions in 2024.
USD 289,768,000
raised by the NGOs that participated in the Donate Button.
How to join in
Register your organization with Mercado Libre Solidario and take advantage of the program’s benefits to enhance the impact of your initiatives. It’s easy! Choose your country, read the program’s Terms and Conditions, fill in the registration form, and wait for the next steps.
Find out more
Please read the content that we have prepared to improve your experience with our platform. On our Spanish or Portuguese sites, you will find web series, tutorials, publications, online events, and videos about relevant topics for your organization, such as digital transformation, sales techniques, social marketing, communications, and fund management.
🇦🇷 Mercado Libre Argentina
🇧🇷 Mercado Libre Brasil
🇨🇱 Mercado Libre Chile
🇨🇴 Mercado Libre Colombia
🇺🇾 Mercado Libre Uruguay
🇲🇽 Mercado Libre México
Support
Mercado Libre Solidário has a specialized team that provides all the necessary assistance during the registration process and answers any questions your organization may have.
You can contact the team by email sustentabilidad@mercadolibre.com
Frequently asked questions
Below, you will find the answers to the most common questions about the program and some important guidelines for your NGO:
Why do I need to validate my identity?
I'm having problems validating my identity.
What are the benefits of Mercado Libre Solidario?
Why don't I see the benefits of Mercado Libre Solidario on the platform?
How can I receive donations?
How do I change a personal account to a corporate account?
What documentation do I need to change the ownership of my account?
Can I make or receive donations from abroad?
Why do the reports contain little information about the donors?
How can I withdraw money?
My account is deactivated, what should I do?
Where can I find my credentials?
Can I get information about a donor?
What is the Donate Button and how can I take part?
And there's a lot more!
