About the initiative
People choose us because of our fast delivery, product portfolio assortment, secure payment methods, data protection, and trustworthy platforms. To maintain the expected level of service and meet the exponential demand growth, we have quickly increased our business, logistics, and financial capacity.
How it works
Technology is the core of our business. It drives our ecosystem growth and enables innovation, which is paramount for what we do. Technology enables us to reach the scale we need without neglecting the continuous improvement of processes or the security of all our platform users.
Product delivery is key for a user experience. To meet the expected delivery times and geographic coverage, we have developed a robust logistics system.
Data security and protection
The points accrual system and the advantages of our loyalty program, Mercado Puntos, follow criteria that promote the use of our platform, offering benefits such as free shipment or subscription, or discounts on streaming services. For many people, this is the first opportunity to access a subscription channel.
Main results in 2021
507 visits per second
7 items per single buyer
67 million buyers
79% of shipments in less than 48 hours